Returns policy

 

We cannot accept refund requests/return requests for items that have been personalised and/or altered in any way, shape or form. This includes garments being worn, printed on or altered. 

All issues must be reported to us within 48 hours to allow us to investigate them. Please ensure that all orders are checked thoroughly upon arrival, including electrical items. 

If your order arrives incorrectly, contains missing items, or contains any defective items, or you need to report anything of that nature - you need to report this within the above timescale.

Reports need to include both a photograph of your order upon arrival (including all packaging) and a photograph of your packing slip.

It is important to ensure that all packing is kept until your order is inspected as we will require a return of incorrect/damaged goods in order to process a refund - items must be returned in the state they arrived to you in. Please ensure they are packaged correctly to ensure that your refund is not declined. 

Issues reported outside of the above timescale cannot be investigated. 

If you order using our deposit scheme and cancel, unfortunately you won't be entitled to receiving your deposit back as this is to cover the cost of the products ordered. Any other payments after deposit amount will be refunded. 

Thank you